Many buyers use the words warranty and guarantee interchangeably, but they mean different things. Knowing the difference can save you time and money if something goes wrong.
What is a warranty?
A warranty is a promise from the brand or seller to repair or replace a product if it develops a manufacturing fault within a stated period. It usually does not cover physical damage, water damage or misuse.
What is a guarantee?
A guarantee is typically a stronger assurance, often promising a replacement or refund if the product fails to perform as advertised during the guarantee period.
How to make a claim easily
- Keep your invoice and original box safe
- Note the serial number or IMEI of the product
- Register the product with the brand if required
- Contact the official service centre, not a random repair shop
Always read the terms before buying, particularly what is excluded and how long repairs usually take.
